Vision, Mission, Core Values and Operating Principles
In a rapidly changing and unpredictable world, individuals and organizations need a clear set of principles to guide their actions. F.N.B. Corporation embraces a clearly defined Mission, Vision and set of Core Values that define, describe and direct our organization.
“When people come together as a team, share a dream and focus on reaching their goals together, there’s a good chance they will accomplish what they set out to do.”
Vincent J. Delie, Jr.
Chief Executive Officer
The F.N.B. Vision describes Where We Are Going. Knowing where we are headed and what we want to become provides clarity of purpose and inspiration.
- Our Vision is to be an industry leader in creating value for our customers, employees, shareholders and the communities we serve. We will accomplish this through our team’s passion for providing an exceptional customer experience with a workforce that is encouraged, recognized and rewarded for delivering on this Vision.
The F.N.B. Mission defines Why We Are Here. Knowing why we exist creates a common purpose that brings every employee, regardless of role or affiliation, together to achieve our Mission:
- To help our customers achieve economic success and financial security by building enduring relationships based on trust and integrity
- To build a workforce where employees can learn, grow and prosper as contributing members of a winning team
- To create long-term value for our shareholders
- To improve the quality of life in the communities we serve
The F.N.B. Core Values denote How We Behave. Our five fundamental Core Values reflect and reinforce our character as a Company and establish expectations how we, as employees of F.N.B. Corporation, treat each other, our customers, shareholders and the communities we serve.
- Integrity: We earn trust by maintaining the highest ethical standards in all of our actions.
- Service: We provide the highest level of personal service and support to all of our customers.
- Teamwork: We support and equip each team member for job success, and we recognize those who help the Company grow.
- Innovation: We embrace ideas that move us forward and serve our customers.
- Winning: We foster pride, exhibit a positive focus and celebrate our accomplishments.
The F.N.B. Operating Principles direct How We Make Decisions. We have clearly defined principles that guide our actions because we understand that our decisions affect customers, employees, shareholders and the communities we serve:
- We Are Customer Driven: We continue to adapt to effectively meet the needs and fulfill the financial goals of our consumer and commercial clients by respecting the individual, striving to exceed expectations and helping the customer achieve his goals.
- We Are Quality Oriented: We consistently evaluate our interactions to identify ways to do an even better job of serving our clients, and this responsive approach enables us to uphold our commitment to quality.
- We Are Efficient: We understand that every streamlined process represents cost savings and service improvements that help us better meet the needs of our customers, shareholders and the communities we serve. That’s why we work hard to control overhead expense and streamline processes.
- We Focus on Growing Bigger, Better and Stronger: We consistently achieve strong performance in key measures including stock price and shareholder return, but we never forget to focus on the needs of our customers.
- We Continuously Seek Improvement: We are committed to becoming the best among our regional peers by engaging in innovative problem-solving that continuously improves the way we conduct our day-to-day business.
- We Do the Right Thing When Making Decisions: Our fundamental belief is that if we do the right thing for the customer, our business will prosper. This principle has become the cornerstone of our strong reputation throughout the markets we serve.
- We Embrace a Culture of Coaching and Teamwork: Our strength comes from the way our business units work side by side, joined by the common goal of helping our clients succeed.
- We Operate an Autonomous, Entrepreneurial Organization: Each dedicated professional who makes up the F.N.B. family works diligently to make F.N.B. Corporation productive, responsive and successful.
- We Build a Workplace Where Employees Can Flourish: We create an environment that encourages productive workers and better people. Our organization is full of real-life examples that illustrate our commitment to rewarding dedication with professional development.
- We Maintain Commitment to an Outstanding Credit Culture: F.N.B. Corporation consistently embraces sound financial practices that protect both our customers and shareholders.
- We Maintain Sound Governance Processes to Protect Our Stakeholders: We value our strong record of regulatory compliance, our solid reputation and the stability that is created, both within our Company and for our customers.
about our commitment
to you in our F.N.B. Commitment